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Delivering digital ROI – how to measure your success

Delivering digital ROI – how to measure your success

30-second summary: Budgets are under even more pressure than usual so it’s important to target tech investment where it will quickly achieve bottom-line impact and ROI. 98% of consumers leave websites without converting – addressing this dire statistic is key to digital success. Personalization and experimentation will help and models such as Forrester Consulting’s Total…

Marketers play a critical role in unifying digital transformation goals

Marketers play a critical role in unifying digital transformation goals

30-second summary: With customer interactions pushed to digital channels, marketers need to adapt. In-person customer experiences carry an unparalleled level of personalization and engagement that marketers are striving to replicate over digital channels. A company’s digital transformation plan needs to be unified and keep customers in mind at each step. By focusing on engagement and…